Technology changes and the cloud revolution are slowing eating a way the customer base you worked hard over the years to build. Competition is not only coming from other vendors like yourself, but from a new breed of competitors now also providing telephone equipment and services such as the cable companies, carriers you once resold or referred business to, and VoIP service providers that advertise their services everywhere on the internet. New and existing customers are constantly exposed via internet and traditional advertising... of all the new options they have available, and are attracted to the VoIP offers because of the bottom line.
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